A message appears when attempting to open QuickBooks:
This version of QuickBooks requires Microsoft Internet Explorer version 6.0 (or later).
The message can appear for either of the following reasons:
Check to see if you can open Internet Explorer using the blue "E" icon on your Desktop, in the Start menu or in All Programs.
If the icon does not appear in any of these places, it may mean Internet Explorer is turned off in your Windows 7 settings. If this is the case, proceed with the following steps to turn Internet Explorer back on:
You will be prompted to restart your computer for this change to take effect. Once the computer restarts, QuickBooks will open successfully.
If the icon appears and you can open Internet Explorer , check your Internet Explorer version.
To verify the version of Internet Explorer:
Incorrect Windows registry key
Caution: The computer's registry should only be edited by a qualified computer professional. Editing the registry incorrectly can damage your installed programs or the Windows operating system itself. Contact your system/network administrator, or a local computer consultant for more information about troubleshooting your Windows registry.
When seeking assistance with the Windows registry, advise the person helping troubleshoot this issue that QuickBooks is looking for the following registry keys and values:
As an alternate solution, QuickBooks can be configured to override the current version of Microsoft Internet Explorer:
Locate the qbw.ini file in the QuickBooks default installation directory:
QuickBooks 2007 or later:
QuickBooks 2006 or earlier:
If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.