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Intuit QuickBooks Point of Sale support policies

If you are a registered user of one of our currently supported versions, we offer helpful telephone support with one of our expert support technicians.

For many issues, free support is available for the first 12 months after you register. Support plans are available for Point of Sale software to keep your business running smoothly thereafter. Assistance is also available on a per-incident basis. Just contact Support.

Issues we support
Issue How to get help

Error messages and product defects

Error messages or product defects with no documented resolution on the QuickBooks support site

Free: Contact us

Error messages or documented solutions that direct you to contact Technical Support

Warning messages or errors caused by interaction with your operating system

Available with support plan or one-time fee

Installation, upgrades, and updates

Downloading QuickBooks Point of Sale software or installing from the CD

Free for 12 months after registration: Contact us or visit the POS Install Center for self-help

Installing or reinstalling your QuickBooks Point of Sale software on one or more computers that meet published system requirements for your product, or moving your software to a new computer that meets those requirements

Installing Point of Sale hardware sold by Intuit

Upgrading to the current version or latest release of your QuickBooks Point of Sale software

Integrating QuickBooks Point of Sale with QuickBooks Financial Software for the first time

Setting up Multi-Store Exchange in QuickBooks Point of Sale Pro Multi-Store

Creating a new company file or converting a company file from another version of QuickBooks Point of Sale or certain other products

Free for 12 months after registration: Contact us

Other issues

Answering questions or resolving issues that arise when setting up or using QuickBooks Point of Sale

Free for first 30 days after registration; available with support plan or one-time fee thereafter

Troubleshooting and resolving any issue not described above

 

Notes:

  • Support is available only to registered users of supported product versions, currently QuickBooks Point of Sale 10 through 2013. Review the QuickBooks Supported Versions page  for more information. Answers to common questions about older products that don’t qualify for phone support can be found by searching on this Support web site.
  • Free support period begins with product registration. Software must be registered within 90 days of purchase.
  • Terms, conditions, pricing, features, service and support are subject to change without notice.
  • One Time Support provided on a per issue basis and supports you with that issue up to 10 days after your call.
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