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Intuit QuickBooks Point of Sale support policies
If you are a registered user of one of our currently supported versions, we offer helpful telephone support with one of our expert support technicians.
For many issues, free support is available for the first 12 months after you register. Support plans are available for Point of Sale software to keep your business running smoothly thereafter. Assistance is also available on a per-incident basis. Just contact Support.
Issues we support
| Issue |
How to get help |
|
Error messages and product defects
|
|
Error messages or product defects with no documented resolution on the QuickBooks support site
|
Free: Contact us
|
|
Error messages or documented solutions that direct you to contact Technical Support
|
|
Warning messages or errors caused by interaction with your operating system
|
Available with support plan or one-time fee
|
|
Installation, upgrades, and updates
|
|
Downloading QuickBooks Point of Sale software or installing from the CD
|
Free for 12 months after registration: Contact us or visit the POS Install Center for self-help
|
|
Installing or reinstalling your QuickBooks Point of Sale software on one or more computers that meet published system requirements for your product, or moving your software to a new computer that meets those requirements
|
|
Installing Point of Sale hardware sold by Intuit
|
|
Upgrading to the current version or latest release of your QuickBooks Point of Sale software
|
|
Integrating QuickBooks Point of Sale with QuickBooks Financial Software for the first time
|
|
Setting up Multi-Store Exchange in QuickBooks Point of Sale Pro Multi-Store
|
|
Creating a new company file or converting a company file from another version of QuickBooks Point of Sale or certain other products
|
Free for 12 months after registration: Contact us
|
|
Other issues
|
|
Answering questions or resolving issues that arise when setting up or using QuickBooks Point of Sale
|
Free for first 30 days after registration; available with support plan or one-time fee thereafter
|
|
Troubleshooting and resolving any issue not described above
|
Notes:
- Support is available only to registered users of supported product versions, currently QuickBooks Point of Sale 8 through 2013. Review the QuickBooks Supported Versions page for more information. Answers to common questions about older products that don’t qualify for phone support can be found by searching on this Support web site.
- Free support period begins with product registration. Software must be registered within 90 days of purchase.
- Terms, conditions, pricing, features, service and support are subject to change without notice.
- One Time Support provided on a per issue basis and supports you with that issue up to 10 days after your call.
KB ID# INF12791
6/17/2013 9:39:59 PM
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