The QuickBooks remote access service allows you to work with QuickBooks over the Internet from a remote computer. The service is provided by Cisco WebEx, which is a third-party software company. WebEx offers technical support only by email.
Important: Unattended sessions are not supported for Windows 8 systems. Please see Set up, manage, and uninstall unattended remote access.
Where to get more information
You can view articles and other help content about the remote access service from these sources:
Note: Information on the WebEx site is not managed by Intuit and is subject to change.
Where to get help
To request technical support, contact WebEx through its secure QuickBooks Support portal.
In QuickBooks 2015 the access points to WebEx remote acess have been removed because the partnership with WebEx has ended.
Intuit and Cisco will close down the QuickBooks Remote Access service on January 31, 2015. New subscriptions and changes to existing subscriptions may be made until December 31, 2014, with support being provided 30 days past your December billing date. All service and technical support will end on January 31, 2015.
If this information does not answer your question, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.