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Return your QuickBooks product

Most QuickBooks products have an unconditional 60-day money-back satisfaction guarantee. This policy does not apply to Intuit resource guides, education/lab packs, and bulk software orders. To receive a full refund of your purchase price, you must return the product to Intuit within 60 days of purchase. Once the product falls outside of the defined 60-day satisfaction guarantee period, Intuit cannot guarantee that the product refund will be honored.

Need to cancel or change your QuickBooks Care (support) plan?  Please see Cancel or update payment information for QuickBooks support plans.


ProAdvisors: To receive a refund on a ProAdvisor membership, please see this article for instructions.

How to return your product


About refunds


If this information does not answer your question, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.


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