In Version 2013 and Version 10, you can easily access and print the User Guide within Point of Sale by choosing Help > User Guide.
To save a guide, right-click the desired link, and select Save Target As. Browse to where you'd like to save it and click Save.
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If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the QuickBooks Point of Sale Community Forum. You can also review other available support options for additional guidance.