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Restore a backup (.dmg) in QuickBooks Mac 2013 and above

QuickBooks for Mac 2013 and above uses a different process for backing up data, and requires a different process to restore backups.

When a data file is backed up in QuickBooks 2013 and above, it creates a disk image (.dmg) file.  Each disk image QuickBooks creates when it backs up your data includes a copy of your company file and your Attached Documents Library (if you use and back up attachments).

Detailed instructions

Restore the .dmg file:

  1. Double click on the .dmg file. To know where the backup file is located, go to QuickBooks > Preferences > Backup.
    Note: If the backup is not in the specified folder,  you will need to navigate to the drive or folder where the backup was saved to, or go to Spotlight (the magnifying glass icon at the upper right corner on the menu bar) and search for files with the .dmg extension.
  2. A new window will open and a "Ghost" drive will be created on your Desktop. The window will display the backed up data file along with any Attached Documents QuickBooks would have backed up (if applicable).
  3. Drag the company file (with the .qb20XX extension) to the folder where you want to store the QuickBooks client file; also drag the Attached Documents Library folder (if applicable) to the same folder as the QuickBooks client file.
  4. Open your company file by double-clicking on it once it is in the new folder, or by clicking on File > Open in QuickBooks 20XX.
  5. You may eject the "Ghost" drive created on your Desktop.


 Restore your Attached Documents:

  1. Go to QuickBooks > Preferences > Attachments.
  2. Click the Attached Documents Library menu and choose Select Existing.


  1. Navigate to the Attached Documents Library folder you restored in Step 3 and choose it.
  2. Click Open.
  3. Close the Preferences window - your choice is saved automatically.


To restore qbmb or .mac.qbb non image backup files created in versions prior to QuickBooks for Mac 2013 or any QuickBooks for Windows versions (QuickBooks for Windows 2013 and 2014 still create a mac.qbb and not a dmg file)

  1. Copy the Mac-compatible backup to the Mac desktop
  2. Have QuickBooks closed and click on the mac.qbb file. you copied to the desktop.
  3. Quickbooks will launch with messages that you are about to restore a backup and ask for a destination for the new file.
  4. Select a suitable folder (normally the Documents folder as a default) to receive the file.
  5. The file should restore and open.

If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agentfor additional guidance. Fees may apply.

KB ID# HOW20033
8/3/2015 10:21:55 PM
PPRDQSSWS402 9125 Pro 2015 a01c4c