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Troubleshoot Intuit Data Protect (IDP) issues and errors

This article provides the basic troubleshooting steps necessary to identify and resolve most IDP issues. 

To ensure you identify the cause of your issue and resolve it in the shortest time possible, please follow the steps and use the tools in the order provided below.

The basic troubleshooting steps are:

  1. Updating QuickBooks and Intuit Data Protect
  2. Using the Intuit Data Protect Diagnostic Tool
  3. Interpreting the issues and finding their fixes
Detailed instructions
Other tools used to Resolve Intuit Data Protect Issues
Note: This is an internal-facing section.
The following are tools used to fix common IDP issues related to technical errors and account management.
KB ID# HOW17608
6/25/2016 7:52:06 PM
PPRDQSSWS406 9132 Pro 2016 174ef6