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Use the Intuit Data Protect Diagnostics Tool to detect issues

There are a variety of reasons why you might experience issues with Intuit Data Protect (IDP).  This article describes how to access and run the IDP Diagnostics Tool to help diagnose and, in some cases, resolve issues.

Important: Before you use the IDP Diagnostics Tool, please do the following:

  1. Ensure that your version of QuickBooks is on the latest update.
  2. Verify that you are on the latest release of Intuit Data Protect.
  3. Check to see if your IDP issue still occurs, if it does, proceed to the Detailed instructions below.

 

Detailed instructions

Launch the IDP Diagnostics Tool:

  1. Right-click the IDP icon in your System Tray (located in the lower-right of your desktop), then select About Intuit Data Protect
    • NOTE: You may need to select Show hidden icons to find the IDP icon.

 

  1. With the About Intuit Data Protect window open, press Ctrl + F2 on your keyboard to launch the IDP Diagnostics Tool.

 

  1. Click Run Diagnostics.

 

  1. If the tool detects issues or problems, Error and detailed information displays in red.  Please see the chart below for information on how to address each area. 

 

  1. If you encounter an issue which you are unable to resolve yourself, please click Upload Diagnostics Errors, then click Yes, then contact technical support at 800.450.8475.

 

 

  1. Depending on your issue, technical support may ask you to upload your log files. If this request is made, please click Upload IDP Log Files.

 

Note: If there are no issues preventing IDP from running, all tests will show Success and all information will display in green.

 

Issue How to fix
Free Physical Memory

IDP requires a minimum of 150MB in free physical memory.

An error message here indicates that your system does not have enough memory available to run IDP.

To resolve this issue, you should either free up memory on your system or purchase and install additional memory.

Free Local Disk Space

To successfully backup your files with Intuit Data Protect, you need to have at least two times the size of your biggest File Set plus an additional 60MB of free space in C:\Documents and Settings\Administrator\Local Settings\Application Data\Intuit\Intuit Data Protect.

For example, if the file or file set you are backing up is 1G, then you would need to have 2G and 60MB of space available.

To resolve this issue you should either free up space on your drive.  It may also help to move the file/file set you are baking up to a drive with more space.

.NET

IDP requires the latest version of .NET

To resolve this please see Repair or reinstall Microsoft .NET Framework.

QBIDPService

IDP requires this service.

To resolve this issue, check QBIDPService:

  1. Click the Windows Start button, and in the Search field enter services.msc (in Windows XP, click Run first, and then enter services.msc in the Run box.)
  2. The Services window opens. Click the QBIDPservice to highlight it.
  3. Click Restart the service at the left side of the window.
  4. Run the IDP Diagnostic Tool again to verify that the issue if fixed.  
IDP Version

You must be running the latest version of IDP.

To resolve this issue, please see Verifying you have the latest update for Intuit Data Protect.

Backup system

An error here indicates that there is either a problem with the IDP servers or with your connection to those servers.

If you have recently used IDP without an issue, please wait some time and try again later.

If you have not successfully used IDP, please check your Security and Anti-Virus applications to ensure that they are not blocking Intuit Data Protect services and processes.

Authentication system

An error here indicates that there is either a problem with the Authentication servers or with your connection to those servers.

If you have recently used IDP without an issue, please wait some time and try again later.

If you have not successfully used IDP, please check your Security and Anti-Virus applications to ensure that they are not blocking Intuit Data Protect services and processes.

Authentication and Entitlement If you see an error here, please contact technical support at 800.450.8475 to resolve the issue.
Test Sample Backup

The system backs up a very small test file to ensure that backup is running correctly. This test file will not impact your backup quota.

If you see an error here, please contact technical support at 800.450.8475 to resolve the issue.

Analyze Logs

The system analyzes your log files for details regarding any errors.

If you see an error here, please contact technical support at 800.450.8475 to resolve the issue.

 

If this solution does not resolve the issue or answer your question, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also call us at 800.450.8475 to speak with an agent.

KB ID# HOW17608
10/25/2014 3:10:14 AM
PPRDQSSWS402 9102 Pro 2013 1eed84