There are a variety of reasons why you might experience issues with Intuit Data Protect (IDP). This article describes how to access and run the IDP Diagnostics Tool to help diagnose and, in some cases, resolve issues.
Important: Before you use the IDP Diagnostics Tool, please do the following:
Launch the IDP Diagnostics Tool:
Note: If there are no issues preventing IDP from running, all tests will show Success and all information will display in green.
IDP requires a minimum of 150MB in free physical memory.
An error message here indicates that your system does not have enough memory available to run IDP.
To resolve this issue, you should either free up memory on your system or purchase and install additional memory.
To successfully backup your files with Intuit Data Protect, you need to have at least two times the size of your biggest File Set plus an additional 60MB of free space in C:\Documents and Settings\Administrator\Local Settings\Application Data\Intuit\Intuit Data Protect.
For example, if the file or file set you are backing up is 1G, then you would need to have 2G and 60MB of space available.
To resolve this issue you should either free up space on your drive. It may also help to move the file/file set you are baking up to a drive with more space.
IDP requires the latest version of .NET
To resolve this please see Repair or reinstall Microsoft .NET Framework.
IDP requires this service.
To resolve this issue, check QBIDPService:
You must be running the latest version of IDP.
To resolve this issue, please see Verifying you have the latest update for Intuit Data Protect.
An error here indicates that there is either a problem with the IDP servers or with your connection to those servers.
If you have recently used IDP without an issue, please wait some time and try again later.
If you have not successfully used IDP, please check your Security and Anti-Virus applications to ensure that they are not blocking Intuit Data Protect services and processes.
An error here indicates that there is either a problem with the Authentication servers or with your connection to those servers.
The system backs up a very small test file to ensure that backup is running correctly. This test file will not impact your backup quota.
If you see an error here, please contact technical support at 800.450.8475 to resolve the issue.
The system analyzes your log files for details regarding any errors.