If you know your admin password and want a new one:
If you've forgotten or lost your admin password, Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Reset your Admin password using your challenge question
Solution 2: Reset your admin password using a reset code (access token)
Note: If the instructions below aren't working for you, you may contact a technical support agent for assistance.
Use the QuickBooks Automated Password Reset tool to reset your Admin password.
What version and release of QuickBooks am I using?
If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.