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Logging out all users accessing the company file using QuickBooks Messenger

The Administrator wishes to perform a task that requires them being in Single-User Mode; however, the other users accessing the file are not at their workstations.

Detailed instructions

Log out users using the Close company file for users feature within QuickBooks Messenger:

Note: To perform this task, you must be logged in as Administrator.

  1. Log into the company file. Once the file has been opened in Multi-User mode, an icon will appear in the Windows System Tray.
  2. Double-click on the icon to open the QuickBooks Messenger.
  3. Click on the Actions menu to display the drop-down menu.
  4. Select Close Company File for Users.
  5. Click on the user(s) you wish to log out and click Close Company File.
  6. This will log the users out of the file and allow you to switch to Single-User Mode.
 

If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# HOW13194
11/1/2014 5:31:24 AM
PPRDQSSWS406 9102 Pro 2013 ce7a53