QuickBooks Company File Diagnostic Tool

The QuickBooks Company File Diagnostic Tool is designed to help diagnose and repair damage to a QuickBooks company file. The tool targets damage that can prevent a company data file opening in QuickBooks. This article provides the link to download the tool and the instructions for using it.

There are currently 3 primary results of running the tool:

Important:

• Install the tool on the computer where your company file is stored. Or, if your company file is on a different computer or networked drive, copy the file to the computer you are using and then copy it back to the original location after you finish using the tool. Contact your system administrator for additional assistance.
• The time required to diagnose a file depends on the speed of your computer and the size of your data file. Be sure to let the process complete.

Download and use the QuickBooks Company file Diagnostic tool

1. Download the QuickBooks Company File Diagnostic Tool.
    
   Important: You may see a warning. Download the file to your desktop and install the tool from your desktop.
2. Install the tool:

   1. If installation does not start automatically after downloading, double-click the Setup icon to start the setup wizard.
   2. In the Welcome to the QuickBooks Company File Diagnostic Tool Setup window, click the Next button.

      

   3. Read the License Agreement and click I Agree.

      

   4. Click the Next button.
   5. Optional:
      • Click Browse to change the installation folder from the default location.
      • Choose the Everyone option if you want all users of this computer to be able to use the QuickBooks Company File Diagnostic Tool.

      

   6. Click the Next button.
   7. In the Confirm Installation window, click the Next button again.

      

   8. Once the tool is successfully installed, click the Close button to exit the setup wizard.
3. Double-click the new QuickBooks Company File Diagnostic Tool icon on your desktop:

   When the QuickBooks Company File Diagnostic Tool is launched, it will go online to check for any newer version available. If a newer version is available, click Yes to download and install the latest version. Then re launch the tool.

   

4. Click the Browse button and select the company file that needs to be diagnosed/repaired:

   If you do not know where your company file is located, use Windows Search to find your file.

   

5. In the Open window, select your company file and click Open.

   

6. Click the Diagnose/Repair button:

   
   1. Select a Usage Information option:

      1. Click I am QuickBooks Customer, running tool independently if you are not working with a support agent.
      2. Click I am working with an Intuit Support Representative if you are working with a support agent. Enter the agent's name in the Rep Name field.
      3. Click OK.

         

   2. Enter the user name and password:

      • If you never assigned a password to your company file, in the User Name field, enter Admin, and leave the password blank.
      • Enter any user name established for this company file.
      • If you have forgotten your password, use the Automated Password Reset Tool.
        
        
7. Click the Login button to begin the diagnosis and repair.

   

8. Click the Submit Log/Feedback to Intuit button.

   

9. Open your file in QuickBooks:

   • Once you have finished using the tool you can open your QuickBooks company file in QuickBooks.
   • We recommend the verify and rebuild utilities and making a backup of your company file.

If after running the QuickBooks Company File Diagnostic Tool you are still unable to open your company file, your support representative may need to send your company file to the Data Services team for repair.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.