If an error or problem is encountered when you are running or trying to run Intuit Statement Writer (ISW) or QuickBooks Statement Writer (QSW), you may need to do general troubleshooting to resolve the issue.
Note: If you are experiencing a specific error, you should search the QuickBooks Support Site or ProAdvisor Support Site for an article specific to the issue you are encountering, as this article does not address any specific issue.
Important: Excel 2010 64bit is not currently supported for ISW, however Excel 2010 32bit is. Please see Microsoft Office 2010 FAQ for details on QuickBooks and Microsoft Office 2010.
To find the year, version (i.e. Office Professional, Standard, Trial, etc), and bit size (2010 only) of Microsoft Excel:
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.