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Create a credit card refund for an overpayment

This article describes how to credit a customer's credit card for an overpayment.

Detailed Instructions

If you do not wish to use a credit memo to refund the customer's credit card, follow the steps below.

  1. Bring up the payment that reflects the overpayment.
  2. At the bottom left, click Refund the amount to the customer.
  3. In the Issue this refund via field, select the type of credit card you are using for the refund.

Note: Make sure the Process credit card refund when saving checkbox is not selected (unless you are a Merchant Service subscriber).

KB ID# HOW12522
11/28/2015 1:29:38 AM
PPRDQSSWS407 9132 Pro 2016 f815cb