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Create a credit card refund for an overpayment

This article describes how to credit a customer's credit card for an overpayment.

Detailed Instructions

If you do not wish to use a credit memo to refund the customer's credit card, follow the steps below.

  1. Bring up the payment that reflects the overpayment.
  2. At the bottom left, click Refund the amount to the customer.
  3. In the Issue this refund via field, select the type of credit card you are using for the refund.

Note: Make sure the Process credit card refund when saving checkbox is not selected (unless you are a Merchant Service subscriber).

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# HOW12522
9/2/2015 4:47:58 PM
QYPPRDQBKSWS07 9125 Pro 2015 259a68