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Resolve data damage, Part 3: Resolve data damage with the Rebuild Data Utility

The Rebuild Data Utility repairs transaction and list damage in your company file, but it is limited to damage it is programmed to fix.

 

 

Rebuilding DO's and DON'T's

 

 

 

 

Running the Rebuild Utility

 

 

 

 

 

If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.

If Rebuild crashes

Rebuild can fail if it encounters a transaction that is so badly damaged that it 1) cannot ignore it, 2) cannot repair it and 3) cannot delete it. If Rebuild crashes, the last line of the Qbwin.log file / Rebuild log shows the transaction that caused the crash. If you can identify the damaged transaction, then you can:

  1. Recall the damaged transaction.
  2. Record the date and the document number in the source memo.
  3. Memorize the transaction.
  4. Delete the transaction (do not reenter it yet.)
     
  5. Run Rebuild again.
    • If Rebuild fails go to Step 6.
    • If Rebuild finishes, go to Step 8.
       
  6. Open the Qbwin.log file, find the Rebuild log and identify the next damaged transaction.
  7. Repeat Steps 1 – 5 until Rebuild completes.
     
  8. Reenter all of the damaged transactions from the memorized transaction list, entering the correct document number and date.

If you cannot identify the transaction from the Rebuild log, then the data file is a candidate for Data Services.

 

If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.

 

Rebuild without a backup

If you cannot  backup your company data file, you can run the Rebuild Data Utility and bypass the backup part of the process.

WARNING:  Before using this option, you must create at least one copy of the folder that contains your company  file on another computer or external storage device. If you cannot make a copy of the file, please contact your system or network administrator, a computer consultant, or QuickBooks Technical Support.

  1. In the menu bar, select Window > Close All. (This process will not work if you have open any QuickBooks windows.)
  2. In the menu bar, select File > Utilities.
  3. On your keyboard, press and hold the CTRL key.
  4. On the Utilities menu, choose Rebuild Data.
  5. If the message pops up “Before rebuilding your data, QuickBooks will need to close all open Windows”  then:
    1. QuickBooks will not bypass the data file back up.
    2. Click OK.
    3. Cancel the backup.
    4. Repeat from Step 1.
       
  6. Release the CTRL key.
  7. QuickBooks displays this message: REBUILD: Rebuilding without first backing up of the company file is not recommended. Are you sure you want to continue?
  8. Click OK and the Rebuild Data Utility will run.
KB ID# HOW12158
4/25/2014 1:03:25 AM
QYPPRDQBKSWS02 9102 Pro 2013 42bc38