You can charge your customers for shipping by creating a shipping charge item and adding it to an invoice or cash sale.
To create a shipping charge item:
You can now use the new item to enter shipping charges on invoices and cash sales.
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks support options for additional guidance.