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Point of Sale hardware drivers and installation instructions

Important: You should install the Point of Sale software before connecting any hardware. Hardware drivers are installed during the software installation. Connecting hardware prior to installation may result in Windows installing drivers that cause your hardware to malfunction or not function at all.

If you are having difficulty getting printers or other hardware to work, make sure you have installed all pending Windows updates:  Click the Windows Start button and select Control Panel > Windows Updates.

Detailed Instructions

Important: You can also use the Hardware Setup Wizard to guide you during hardware installation. Choose File > Hardware Setup Wizard.

Receipt Printers

Star TSP 100

Windows 8, 7, Vista, or XP (64-bit)

Download Star TSP100 64-bit Driver
 

  1. Use the link above to download the driver. When prompted, save the file to your Windows desktop.
  2. From the desktop, double-click the file Star_TSP100_x64.exe. The Install Shield wizard opens.
  3. Follow the Install Shield wizard:
    1. (Optional) Click Next and enter your user name and organization.
    2. Click Next, select Typical Installation, and then click Next again.
    3. Click Finish.
  4. Check that your printer is turned on and has paper loaded.
  5. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  6. When you see the message "Your device is ready to use," the installation is complete. To set up your printer in Point of Sale, choose File > Hardware Setup Wizard.

    Note: If you're having trouble, open the file from Step 2 again and run the Start Configuration Utility in line mode.

    Windows 8 only: You may need to print a Windows test page before the printer works in Point of Sale.
     

Receipt Printer Quick Setup Guide

Windows Vista or XP (32-bit)

Download Star TSP100 32-bit Driver

  1. Use the link above to download the driver. When prompted, save the file to your Windows desktop.
  2. From the desktop, double-click the file Star_TSP100_x86.exe. The Install Shield wizard opens.
  3. Follow the Install Shield wizard
    1. (Optional) Click Next and enter your user name and organization.
    2. Click Next, select Typical Installation, and then click Next again.
    3. Click Finish.
  4. Check that your printer is turned on and has paper loaded.
  5. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  6. When you see the message "Your device is ready to use," the installation is complete. To set up your printer in Point of Sale, choose File > Hardware Setup Wizard.

Receipt Printer Quick Setup Guide

Star TSP 600

Download Star TSP600 Driver

  1. Use the link above to download the driver. When prompted, save the file to your Windows desktop.
  2. From the desktop, double-click Star_TSP600_Windows_7-Vista-XP.zip. The WinZip application opens.
  3. Unzip the file:
    1. From the icon bar, select Extract.
    2. On the lower-right, click Extract to unzip the drivers to the default location. You can use this location or save the driver elsewhere. Windows will find the drivers automatically during installation.
  4. Check that your printer is turned on and has paper loaded.
  5. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  6. When you see the message "Your device is ready to use," the installation is complete. To set up your printer in Point of Sale, choose File > Hardware Setup Wizard.
Citizen CT S310

Download Citizen Driver

  1. Use the link above to download the driver. When prompted, save the file to your Windows desktop.
  2. From the desktop, double-click the file Citizen310.exe. Windows installs the driver automatically in the background.
  3. Check that your printer is turned on and has paper loaded.
  4. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  5. When you see the message "Your device is ready to use," the installation is complete. To set up your printer in Point of Sale, choose File > Hardware Setup Wizard.
Citizen CT S300

Download Citizen Driver

  1. Use the link above to download the driver. When prompted, save the file to your Windows desktop.
  2. From the desktop, double-click the file Citizen300.exe. Windows installs the driver automatically in the background.
  3. Check that your printer is turned on and has paper loaded.
  4. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  5. When you see the message "Your device is ready to use," the installation is complete. To set up your printer in Point of Sale, choose File > Hardware Setup Wizard.
 
Zebra Tag Printer

Windows 8, 7, Vista, or XP (32 and 64 bit)

Download Zebra Driver
 

  1. Use the link above to download the driver. When prompted, save the file to your Windows desktop.
  2. From the desktop, double-click the file ZebraLP2824.exe. WinZip opens.
  3. Extract the driver and install the printer:
    1. Click OK to the message from WinZip. The driver will unzip to C:\ZD2642 by default.
    2. Click Unzip and then click OK. The printer installer window opens.
    3. Click Next and select Install Printer.
    4. For Manufacturer, select Zebra. For Printer, select ZDesigner and then select ZDesigner LP 2824 Plus (ZPL). Click Next.
    5. Select an available USB port (for example: USB001) and click Next.
    6. Click to clear the option for launching the Zebra Font Downloader and Zebra Status Monitor. (Although you may install these extra tools, they are not necessary in order to print labels in Point of Sale and will not be covered in the rest of these instructions.).
    7. Click Finish.
  4. Check that your printer is turned on and has labels loaded.
  5. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  6. When you see the message "Your device is ready to use," the installation is complete. To set up your printer in Point of Sale, choose File > Hardware Setup Wizard.

Tag Printer Quick Setup Guide

Having trouble with the Zebra printer? Try this:

For the Zebra printer to work, Point of Sale must recognize the USB port it's assigned to.

To test the Zebra printer port:
  1. Open Windows Devices and Printers:
    1. Click the Windows Start button and select Control Panel.
    2. Select Devices and Printers.
  2. Right-click the Zebra printer and choose Printer Properties.
  3. Click the Ports tab.
  4. Test which port the Zebra is on:
    1. From the port list, select the checkbox for the first USB port you see.
    2. Click the General tab and then click Print Test Page. Continue trying each USB port available until a test page prints successfully.
  5. In Point of Sale, choose File > Preferences > Workstation. (In Version 9 and earlier, choose Edit > Preferences > Workstation.)
  6. Select Documents and Printers and be sure you have the Zebra selected as the default printer for your tags. Click OK.
 
Physical Inventory Scanner

Cipherlab 8000 PDT

Windows 8, 7, Vista, XP
  1. Download Cipherlab Driver.
  2. Follow the instructions in this .pdf file to install.
Metrologic SP 5500 PDT
  1. Download Metrologic Driver.
  2. Follow the instructions in this .pdf file to install.

Physical Inventory Scanner Setup Guide

 
Logic Control Pole Display

Windows 8, 7, Vista, or XP (64-bit)
  1. Download Pole Display Driver.
  2. Follow the instructions in this .pdf file to install.

Pole Display Setup Guide

Windows 7, Vista, or XP (32-bit)
  1. Download Pole Display Driver.
  2. Follow the instructions in this .pdf file to install.

Pole Display Setup Guide

 
PIN Pads

Ingenico 2100

Windows 7, Vista, or XP

Download Ingenico 2010 Driver

  1. Use the link above to download the driver. When prompted, save the file to your Windows desktop.
  2. From the desktop, double-click Ingenico2100-3100.zip. WinZip opens.
  3. Unzip the file:
    1. From the icon bar, select Extract.
    2. On the lower-right, click Extract to unzip the drivers to the default location. You may use this location or save the driver elsewhere. Windows will find the drivers automatically during installation.
  4. Ensure your PIN pad is plugged into an outlet and turned on.
  5. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  6. When you see the message "Your device is ready to use," the installation is complete. To set up your printer in Point of Sale, choose File > Hardware Setup Wizard.
Having trouble with the PIN pad in the Hardware Setup Wizard? Try this:

For the PIN pad to work, both Point of Sale and Windows must have it assigned to the same COM port. Use these steps to be sure they match.

To see which port Windows assigned:
  1. Open Windows Device Manager:
    1. Click the Windows Start or Logo button, right-click Computer, and select Properties.
    2. Select Device Manager. (In Windows XP, click the Hardware tab and then select Device Manager.)
  2. Double-click Ports (COM & LPT).
  3. Double-click your PIN pad in the list.
  4. Click the Port Settings tab and click Advanced. Point of Sale defaults to COM5. If this port is being used by another device, note the COM number you see and follow the next steps to make sure Point of Sale matches.
To see which port Point of Sale assigned:
  1. In Point of Sale, choose File > Preferences > Workstation. (In Version 9 and earlier, choose Edit > Preferences > Workstation.)
  2. Select PIN pads and select Ingenico 2100.
  3. Be sure the Attached to Virtual COM port# matches what Windows shows in the Device Manager.
  4. Click Save.
Ingenico 3010

Windows 7, Vista, or XP

Download Ingenico 3010 Driver
 

  1. Use the link above to download the driver. When prompted, save the file to your Windows desktop.
  2. From the desktop, double-click Ingenico2100-3100.zip. WinZip opens.
  3. Unzip the file:
    1. From the icon bar, select Extract.
    2. In the lower-right, click Extract to unzip the drivers to the default location. You may use this location or save the driver elsewhere. Windows will find the drivers automatically during installation.
  4. Be sure your printer is turned on and has paper loaded.
  5. Plug the PIN pad's USB cable into an available port on your computer. Windows installs the device.
  6. When you see the message "Your device is ready to use," the installation is complete. To set up your PIN pad in Point of Sale, choose File > Hardware Setup Wizard.

PIN Pad Quick Setup Guide

Having trouble with the PIN pad in the Hardware Setup Wizard? Try this:

For the PIN pad to work, both Point of Sale and Windows must have it assigned to the same COM port. Follow these steps to be sure they match.

To see which port Windows assigned:
  1. Open Windows Device Manager:
    1. Click the Windows Start or Logo button, right-click Computer, and select Properties.
    2. Select Device Manager. (In Windows XP, click the Hardware tab and then select Device Manager.)
  2. Double-click Ports (COM & LPT).
  3. Double-click your PIN pad on the list.
  4. Click the Port Settings tab and click Advanced. Point of Sale defaults to COM5. If this port is being used by another device, note which COM number you see and follow the next steps to be sure Point of Sale matches.
To see which port Point of Sale assigned:
  1. In Point of Sale, choose File > Preferences > Workstation. (In Version 9 and earlier, choose Edit > Preferences > Workstation.)
  2. Select PIN pads and select Ingenico 3100.
  3. Ensure the Attached to Virtual COM port# matches what Windows displays in the Device Manager.
  4. Click Save.
Ingenico 3070 or i3070
Windows 8, 7 or Vista (64-bit)

  1. Plug your PIN pad into the computer.
  2. Download Ingenico 3070 Driver (64-bit)
  3. When the download completes, click Run.
  4. Click Install.
  5. Click the Windows Start button, type printers in the search field, and then press Enter. Devices and Printers will open.
  6. Right-click Ingenico 3070 and choose Properties.
  7. Click the hardware tab and select Properties.
  8. Click change settings and then click update driver.
  9. Select Browse my computer and navigate to the location C:\drivers\ingenico and select the folder. Be sure the subfolder box is selected and click OK.
  10. Repeat Steps 6 through 9 for ID Tech USB Serial Port device.

PIN Pad Setup Guide

Windows 7, Vista, XP (32-bit)

  1. Download Ingenico 3070 Driver (32-bit)
  2. Follow the instructions in this .pdf file to install.
Ingenico 6580

The driver for this PIN pad is included in Windows. In Point of Sale, choose File > Hardware Setup Wizard to set up your device.

Tellium IPP 350

The driver for this PIN pad is included in Windows. In Point of Sale, choose File > Hardware Setup Wizard to set up your device.

 
Cash Drawer

No additional drivers need to be installed to use the Cash Drawer. In Point of Sale, choose File > Hardware Setup Wizard to set up your device. See the Cash Drawer Setup Guide for more information.
 
Card Swiper

No additional drivers need to be installed to use the Credit Card Reader. In Point of Sale, choose File > Hardware Setup Wizard to set up your device. See the Card Reader Setup Guide for more information.
 
Bar code scanner

No additional drivers need to be installed to use the Barcode Scanner. In Point of Sale, choose File > Hardware Setup Wizard to set up your device. See the Barcode Scanner Setup Guide for more information.
 

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the QuickBooks Point of Sale Community Forum. You can also review other available support options for additional guidance.

How to tell whether your computer has a 32-bit or 64-bit operating system
 
Windows 7 or Vista

Method 1:

  1. Press the Windows logo and Pause/Break keys to open System Information.
  2. Across from System type, look for 32-bit or 64-bit Operating System.

Method 2:

  1. Click the Windows Start button, right-click Computer, and then choose Properties.
  2. Across from System type, look for 32-bit or 64-bit Operating system.
 
Windows XP

  1. From your desktop or the Windows Start button, right click My Computer and choose properties.
  2. On the General tab, look for 32-bit or 64-bit Operating System.
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