<meta content="noindex,follow,noodp" name="robots"/><meta content="noydir" name="slurp"/><ShortTitle/> <OmnitureReportingTitle/> <SearchSummary/> <NotSearchable>false</NotSearchable> <Body><![CDATA[ <div id="help_header"> <h1>OL–301: Financial institution sent an error message</h1> <div id="help_content"> <h1 class="aw">You appear to be using a version of QuickBooks that the financial institution does not support</h1> <div class="expando" file="..\..\\Services\Online_Bank_Errors\help_brpr_data_expired.html">help_brpr_data_expired.html</div> <p><a expando="">What if I also see this message:</a> "You appear to be using a version of QuickBooks that the financial institution does not support"?</p> <div class="expando"> <p> You may get this additional error message if:</p> <ul> <li> <p>Your financial institution stopped supporting your version of QuickBooks because it is too old (usually, at least three years old). </p> <p>In this case, contact your financial institution to discuss your options or consider upgrading to a newer version of QuickBooks. </p> </li> <li> <p>The financial institution changed its Internet banking system and it no longer recognizes your online accounts in QuickBooks properly. </p> <p>In this case, <a href="..\..\\Services\Online_Bank_Errors\help_reset_online_account.html">reset the online services</a> for the account in QuickBooks.</p> </li> </ul> </div> <p>If you are still having problems, check the <img src="../../Shared/Images/Common/bolt.gif" border="0" alt="Go online"><a href="javascript:QBURL('http://www.quickbooks.com/support&HideURL=y')">QuickBooks Support</a> site on the Web or try the <img src="../../Shared/Images/Common/bolt.gif" border="0" alt="Go online"><a href="javascript:QBURL('http://www.quickbooks.com/support/forums/online_banking&HideURL=y')">QuickBooks Community sites</a>, where many special case situations are discussed by other QuickBooks users. </p> <p class="seealso">See Also</p> <ul> <li> <p><a href="..\..\\Services\Online_Bank_Errors\tshoot_olb_top_items.html">Troubleshooting online banking errors </a></p> </li> </ul> <div id="help_feedback_link_noresources"></div> </div> ]]></Body> <InternalInstructions/> <AccessLevel><![CDATA[Public]]></AccessLevel> <DeliveryChannel><![CDATA[Web]]></DeliveryChannel> <InternalNotes/> <HelpItemId/> <UniqueId/> <FileName/> <Keyword/> <Product><![CDATA[---QuickBooks Pro 2012]]></Product> <Product><![CDATA[---QuickBooks Premier 2012]]></Product> <Product><![CDATA[---QuickBooks Enterprise Solutions 12.0]]></Product> <Creator/> <EffectiveDate>0</EffectiveDate> </Information> </Informations>