Error: "LA4104 (LA 4104): Invalid data format" creating an online backup

Uploading an online backup, displays the following error message:

Error: "LA 4104: Invalid data format" creating an online backup

There are a few reason why you might encounter this error::

• You are attempting to backup the same file from multiple computers using the same Online Backup Account ID.

Note: The Online Backup service is designed for use on the same computer that is used for backing up. . Therefore, the Online Backup software cannot be installed and run on more than one machine simultaneously, using the same account number. . A patented incremental backup technology improves the backup service by reducing the length of data transfer after the initial backup. . If these data increments come from two separate sources simultaneously, the data is at risk of being corrupted.

• You have more than one Online Backup software versions installed on the system (one QuickBooks branded and the other non-QuickBooks).

Check to ensure you do not have 2 versions of the Online Backup software installed. . If there are 2 versions installed uninstall both versions then reinstall only the QuickBooks branded software. . Once the software is reinstalled attempt to create a manual backup:

1. From the Microsoft Windows Start menu, select Programs > QuickBooks Online Backup > Online Backup
2. Select the Backup icon from the upper left corner.
3. Select the Start Backup button in the lower right corner.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. . Fees may apply.