Restore company file backups from the QuickBooks Online Backup service

Overview

 

You can restore backups of your company files from QuickBooks Online Backup by using the Online Backup program, by accessing the files through Web Restore, or from within QuickBooks itself. restore online backup, backup service, . This article describes how to restore backups with the Online Backup program.

Online backups are encrypted, compressed, and broken up into 5-megabyte blocks. restore online backup, backup service, . Restoring the backup set requires the Online Backup program to decrypt, decompress, and transmit the data to your computer. restore online backup, backup service, . This process may take some time to complete, depending on the amount of data chosen to restore, the length of time using the Online Backup service, and Internet connection speed.

When you start a restore, you will see a “Waiting for Server” message while the restore is being processed.

Note: Stopping the restore process before it completes requires starting the restore from the beginning. restore online backup, backup service, . Upon completion, the data is placed in the destination specified at the start of the restore process.

 
Detailed Instructions

To restore company file backups from the QuickBooks Online Backup service using the Online Backup program:

  1. To restore company file backups from the QuickBooks Online Backup service using the Online Backup program:

    1. Click the Windows Start button and choose (All) Programs > QuickBooks Online Backup  > OnlineBackup. restore online backup, backup service, .
    2. Click the Restore icon in the upper left corner. restore online backup, backup service, . You'll see a list of available backup sets, in the order that they were originally uploaded to the Online Backup servers.
    3. Click the Files tab and select the files you want to restore:
      1. Click the (+) plus sign to the left of the date to view all the drives that were backed up on that date.
      2. Click the (+) plus signs next to the folders to view the subfolders available to restore.

    Note:

    • For an entire restore set, drive, or folder, select the checkbox next to it in the left pane. restore online backup, backup service, . (All folders and the drive above it will have a checkmark with a gray background, indicating that one or more files or folders below it are selected.)
    • For individual files, first click the folder name where the file is located in the left pane. restore online backup, backup service, . Then click the checkbox next to the file in the right pane.
    1. Click the Start Restore button in the  to begin the restore process.

The online backup application begins to restore the selected files, displaying a message "Waiting for server" as the backup set is decrypted, decompressed, and transmitted to the restore location. restore online backup, backup service, . While the software is working, a counter starts at 5 minutes and continues to cycle up to 60 minutes, depending on the amount of data selected to restore.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. restore online backup, backup service, . Fees may apply.

 
KB ID# 1008623
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11/23/2009 7:56:03 AM