Scheduled Online Backup errors: LA2222, RW112, RW56, RW64, RA2277, LA2235, and LA2277

Scheduled Online Backups are reporting failures in the Activity Log. . The failures include one or more of the following errors:

• Backup Finished with error(s). . LA2222:  Backend Service timed out

• Backup Finished with error(s). . RW112:  (A Windows error indicating the Disk is full)

• Backup Finished with error(s). . RW56:    (A Windows error indicating the "Network BIOS command limit reached")

• Backup Finished with error(s). . RW64:    (A Windows error stating "the specified network name is no longer available").

• Backup Finished with error(s). . LA2235:  (A Windows error indicating the Disk is full)

• Backup Finished with error(s). . RA2277:  Unable to read from disk
• LA1001: Communication Link Dropped
• LA1002: Communication Link Dropped

The errors are caused by connectivity issues at the server location. . If the Online Backup scheduler is set to begin between 4:30 p.m. . - 7:30 p.m., regardless of the client machine location, it is possible to receive one of the above errors because of high traffic times.

Set the Online Backup Scheduler to run at a later time, outside the window of 4:30 - 7:30 p.m.

To set the Online Backup Scheduler:

1. From the Windows Start menu, select Programs > Online Backup > Online Backup.
2. Click the Scheduler button in the upper left corner of the QuickBooks Online Backup program.
3. Change the Start time, preferably before 2:00 p.m. or after 8:00 p.m. local time.
4. Change the End time to at least 2 hours after the selected Start time.
5. Click Save.

Online Backups can also be performed manually at any time the QuickBooks company file is not open. . To perform a manual online backup:

1. From the Windows Start menu, select Programs > Online Backup > Online Backup.
2. Click the Backup button in the upper left corner.
3. Check the files you want to back up. . The company file may already be checked if you have been using the Online Backup Scheduler.
4. Click the Start Backup button.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. . Fees may apply.