Online Backup freezes or locks up when creating backup, or scheduled backup does not complete
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What is happening
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When creating a new or scheduled Online Backup, the system appears
to freeze or lock up at X percent. . The backup does not complete.
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Why is this happening
| A major change to the data file structure has occured since the
last successful backup was uploaded to the Online Backup
servers. QuickBooks Online Backup appends new data to the end of the last
uploaded file. . Before beginning the upload of the new file, the
software checks to see if any major changes have occured to the
file since the last backup. . If it identifies a major structural
change, Online Backup must completely reindex the company file,
which takes time. The structure change can occur if the Rebuild utility was run on
the company file, or if hard drive maintenance was performed since
the last backup was uploaded. |
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Detailed Instructions
| Create a manual Online Backup, and allow Online Backup to
reindex the file: - From the QuickBooks menu, choose
File > Save Copy or
Backup...
- Select Backup Copy, and then click
Next
- Select Online Backup, and then click
Next
- Click Start Backup, and allow the software to
complete.
Note: Online Backup may take up to several hours
to reindex the company file, depending on the file size. . Scheduled
Online Backups will complete correctly once the reindex is
complete.
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KB ID# 1007768