Error: "LA 2266" when restoring an online backup file

The following error occurs when restoring an online backup file:

LA 2266

This error usually occurs when restoring an online backup to a new system using the restore option "Restore to the original destination." If the file tree structure on the receiving computer is different from the system where the file was uploaded from, an error results.

1. Select the File menu and select Open or Restore Company.
2. Select Restore a backup copy and click Next.
3. Select Online backup and click Next.
4. Click the Restore option and click the Destination tab.
5. Clear the Restore to the original destination option.
6. Retry the restore with only one file selected. LA 2266 LA2266, . If this is successful, try restoring all files selected in the original attempt.
7. If the error persists, restore each file one by one until you have identified the file that fails.
8. Once you have identified the failing file, try restoring the previous backup of the affected file.

Note: This error can occur on Windows Vista machines if the user does not have sufficient access rights to restore the files to the original location. LA 2266 LA2266, . Retry the restore using the default option to restore to a new directory.

Windows Vista only: If the issue persists, create a new folder on the Desktop named Backup, and then toggle Windows User Account control:

1. Click the Windows Logo button, and then click Control Panel.
2. Unless already selected, click Classic View in the left side of the window.
3. Double-click User Accounts then click Turn User Account Control on or off.
4. Click Continue on the User Account Control window.
5. Clear the Use User Account Control (UAC) to help protect your computer checkbox and click OK.
6. Click Restart Now.
7. Using web restore, select your backup file, and restore it to the newly created folder on the Desktop.

Important: Turn UAC back on when you're finished and the backup has been restored successfully.