Error: "Unable to access [file name] in location [path]" when creating or uploading an Online Backup
| What is happening |
When trying to create or upload an Online Backup, the following error occurs: Unable to access [filename] in location c:\[path]\[filename] |
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| Why is this happening |
| This error indicates the file referenced in the log entry was open when Online Backup attempted to back up the file. . This error can occur if the file is open or in use by another program (often the one that created the file) or by a separate process such as a virus scan utility. . |
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| Detailed Instructions |
Resolution steps for Scheduled Backups:
- Ensure all programs are closed before the backup is scheduled to run. . The Online Backup application cannot back up open files, including QuickBooks company files.
- Occasionally software applications leave open running processes. . If this error occurs frequently and you are certain that all files and programs are closed, ensure the program is not appearing as a running process in the Microsoft(R) Windows(R) Task Manager:
- Press the Ctrl + Alt + Del keys and then click the Task Manager button. . The Task Manager opens.
- Click the Processes tab, and look for running applications related to the file you are trying to back up.
- If an application is running, select the application name and click the End Process button.
Resolution steps for manual backups created in QuickBooks:
- Ensure that the Online Backup is being initiated from within QuickBooks.
- If the company file is being used in multi-user mode, verify the file is not open on another workstation.
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. . Fees may apply.
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KB ID# 1007260