Error: LA 2222 when creating a scheduled Online Backup

The following error occurs when creating a scheduled Online Backup:

Error: LA 2222

This error can occur if the scheduler process timed out during the backup attempt, which can occur if many simultaneous connections are initiated at the same time. . The highest traffic period is between the hours of 4:30pm through 7:30pm, EST.

The backup scheduler time window is set for too short of a time period, or another program may be conflicting with the backup process.

In some cases, this error can occur if a major file structure change was made to the backup set, or to the system used to upload backups. . Major changes can include:

• Rebuilding one or more company files included in the backup set
• Running hard disk maintenance on the affected system
• Significant change to the number of files in the backup set (i.e. . reducing or increasing the number of files selected to back up)

Ensure the Online Backup schedule is set for at least a two-hour window.

Note: Verify that a user is logged on to the system, and does not have power management settings enabled for Sleep or Hibernation mode. . To view power management settings, click the Microsoft Windows Start button and select Control Panel. . In the Control Panel window, double-click the Power Options icon.

To change the scheduled Online Backup timeframe:

1. Click the Microsoft Windows Start button and select Programs > QuickBooks Online Backup > Online Backup.
2. Click the Schedule button in the upper left corner.
3. Select the Schedule Backup option, and then select the days/times that are optimal for your business, preferably before 2:00pm or after 8:00pm local time.
4. Click Save.

If any major file structure change occured prior to experiencing the error, create a manual backup to re-index the backup set. . Once the manual backup completes, the scheduled backup should complete successfully. . Manual backups should also be run before 2:00pm or after 8:00pm local time. . If the error persists, try running a manual backup of a smaller data set to test connectivity to our servers.

Note: To test that the scheduled backup is working correctly, schedule a backup close to the current time and watch for it to complete, once this backup completes, you can reset the scheduled backup to your normal time.

Intuit has resolved the connectivity issues to the Online Backup servers, occuring during high peak traffic times. . Please ensure your backup scheduler is set for an non - high traffic period. . (i.e. . before 2pm or after 8pm)

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. . Fees may apply.