Error: "Installation has not completed" when opening the Online Backup program

Installation has not completed.

This error occurs when the installation of the Online Backup program is damaged. . It can also be caused by an inactive account.

To resolve this issue, uninstall and reinstall the Online Backup program.

Ensure that your account is active before proceeding to the following steps.

• Windows XP
• Windows Vista

Windows XP (Home Edition and Professional):

1. Save and close all documents and exit all programs.
2. Click the Microsoft^(R) Windows^(R)Start button, and then choose Programs.
3. Choose Online Backup and click Uninstall Online Backup.
4. Click Yes on the warning that appears.
5. Click OK to restart your computer.
6. Right-click the Windows Start button, and select Explore.
7. Navigate in the left window to the location: C:\Program Files. . To navigate, click the plus sign (+) next to each folder listed.
8. Right-click the Online Backup folder and select Delete. . Confirm the deletion.
9. Close this window.

1. With an active Internet connection, go to the QuickBooks Online Backup Login page.
2. Enter your Account ID and Password.
3. Click Reinstall to log in.
4. Follow the prompts to continue reinstalling the Online Backup program. . Restart your computer if prompted to do so.
5. Back up your file directly through the Online Backup application or through QuickBooks.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. . Fees may apply.

Windows Vista:

1. Save and close all documents and exit all programs.
2. Click the Microsoft^(R) Windows^(R)Logo button, and then click All Programs.
3. Click Online Backup and then click Uninstall Online Backup.
4. Click Yes on the warning that appears.
5. Click OK to restart your computer.
6. Right-click the Windows Logo button, and select Explore.
7. Navigate in the left window to the location: C:\Program Files. . To navigate, click the arrow symbol next to each folder listed.
8. Right-click the Online Backup folder and select Delete. . Confirm the deletion.
9. Close this window.

1. With an active Internet connection, go to the QuickBooks Online Backup Login page.
2. Enter your Account ID and Password.
3. Click Reinstall to log in.
4. Follow the prompts to continue reinstalling the Online Backup program. . Restart your computer if prompted to do so.
5. Back up your file directly through the Online Backup application or through QuickBooks.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. . Fees may apply.