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"LW691: Bad dialup networking password" or "LA2801: Password Not Found" when performing online backup

What is happening
When attempting to run an online backup, the online backup utility returns the error message "LW691: Bad dialup networking password" or the error message "LA2801: Password Not Found"
Why is this happening
When using a Dial-up Networking connection, the password must be saved in "Dial-up Networking Settings." You may optionally set the password for the Dial-up Networking connection in the Online Backup application.
Detailed Instructions
To change these settings, double left-click on the system tray icon located next to your clock in the lower right of your desktop. Click on the Connection Settings button in the top toolbar. . Enter your Dial-up Networking password in the appropriate field and click the OK button. .

If you use AOL or MSN to connect to the Internet, you may need to use instructions provided by these services to set up Dialup Networking correctly.

KB ID# 1004320
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11/23/2009 9:05:18 AM