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Data is missing after upgrading your file to a newer QuickBooks version

After upgrading your company file from a previous version of QuickBooks, you notice that the updated company file is missing financial information.

Why this is happening

Your company file may be damaged.

How to fix it
  1. Rename your current data in the newer version of QuickBooks. 
  2. In the older version of QuickBooks, restore the backup you made you first updated to the newer version.
  3. Prepare your data file for upgrading.
  4. Check to see if the data is missing.
    • If the data is still missing, those transactions may have been entered in another copy of your file or they have been deleted. Restore older backups, look for duplicate copies of your data file, check the Audit Trail report for deleted transactions.
    • If the data is not missing, reupdate to the newer version of QuickBooks.
  5. If, after reupdating your data file, the data are missing, use standard data damage troubleshooting, to identify, delete and reenter the damaged transactions.


If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply. 

KB ID# SLN42686
5/24/2016 8:37:10 AM
QYPPRDQBKSWS09 9132 Pro 2016 3ce749