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Reports Center is slow, crashes, or displays a blue screen

After converting your company file to QuickBooks 2010 or later, you experience one of the following:

  • Reports Center is slow or crashes after using it with the Company Snapshot.
  • Reports Center is blank or displays a blue loading screen and never opens.


Why this is happening

You may not have the latest QuickBooks release or your video driver may not be up to date.

How to fix it

Intuit recommends 4 solutions for these Report Center issues. The first solution may solve your problem, or you may need to try all 4 to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Update to the latest release

  1. Go to the Update to the latest release page.
    Important: Make sure your product is selected. If it isn't, click Choose a different product.
  2. Select and follow the instructions for one of the update options:
  • Automatic updates
  • Manual updates

If you still experience the problem, try solution 2.

Solution 2: Update your video driver

  1. Click the Windows Start button, right-click My Computer, and select Properties.
  2. Open Device Manager:
    • Windows 8: On your keyboard, press Windows and type Device Manager. Click Settings > Device Manager.
    • Windows 7 or Vista: Click Device Manager.
    • Windows XP: Click the Hardware tab and then click Device Manager button.
  3. Click the plus or triangle sign to the left of Display Adapters. A list of the adapters installed on your computer will display.
  4. Right-click the first adapter and select Properties.
  5. Click the Driver tab and click Update Driver.
  6. A Update Driver Software window opens and provides you with 2 options to locate driver software. Select the first option as it searches both your computer and online for the latest update.
  7. Repeat steps 5 and 6 for each adapter listed in Display Adapters.

If you still experience the problem, try solution 3.

Solution 3: Verify monitor cable connection

Be sure your computer is not connected to the monitor via a USB-VGA connector. If connected with USB-VGA, try to connect it directly using a VGA or DVI connector.

Solution 4: Verify that your computer meets system requirements

QuickBooks 2010, 2011 and 2012 run best at 1024 x 768 screen resolution. QuickBooks 2013 runs better at a screen resolution of 1280 x 768 or higher. Setting your computer to a lower resolution could cause problems in how Report Center displays, or may prevent it from running at all. Try increasing your screen resolution.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN41560
9/3/2015 6:31:21 PM
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