After converting your company file to QuickBooks you experience one of the following:
You may not have the latest QuickBooks release or your video driver may not be up to date.
Intuit recommends 4 solutions for these Report Center issues. The first solution may solve your problem, or you may need to try all 4 to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Update to the latest release
If you still experience the problem, try solution 2.
Solution 2: Update your video driver
If you still experience the problem, try solution 3.
Solution 3: Verify monitor cable connection
Be sure your computer is not connected to the monitor via a USB-VGA connector. If connected with USB-VGA, try to connect it directly using a VGA or DVI connector.
Solution 4: Verify that your computer meets system requirements
QuickBooks runs better at a screen resolution of 1280 x 768 or higher. Setting your computer to a lower resolution could cause problems in how Report Center displays, or may prevent it from running at all. Try increasing your screen resolution.