After converting your company file to QuickBooks 2010 or later, you experience one of the following:
You may not have the latest QuickBooks release or your video driver may not be up to date.
Intuit recommends 4 solutions for these Report Center issues. The first solution may solve your problem, or you may need to try all 4 to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Update to the latest release
If you still experience the problem, try solution 2.
Solution 2: Update your video driver
If you still experience the problem, try solution 3.
Solution 3: Verify monitor cable connection
Be sure your computer is not connected to the monitor via a USB-VGA connector. If connected with USB-VGA, try to connect it directly using a VGA or DVI connector.
Solution 4: Verify that your computer meets system requirements
QuickBooks 2010, 2011 and 2012 run best at 1024 x 768 screen resolution. QuickBooks 2013 runs better at a screen resolution of 1280 x 768 or higher. Setting your computer to a lower resolution could cause problems in how Report Center displays, or may prevent it from running at all. Try increasing your screen resolution.
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.