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INV BATCH SEQ, or You are encountering a credit card processing error

When attempting to process a credit card transaction or settling credit card transactions, you see one of the following messages:

  • INV BATCH SEQ
  • You are encountering a credit card processing error, if you continue you may lose transactions
Why this is happening

You may receive INV BATCH SEQ or Invalid Batch Sequence because:

  • Point of sale is not the latest release
  • Processing credit cards in multiple company files using the same merchant account number
  • There is a problem with the credit card batch
  • Batch was settled at a client workstation rather than at the server
  • POS software was reinstalled
How to fix it

Update your program to the most current release and if you are using multiple locations or data files, be sure you are using multiple merchant account numbers.
 

If the issue persists, please contact QuickBooks Payments Solutions at 800.558.9558.

KB ID# SLN41456
11/25/2014 6:44:06 PM
QYPPRDQBKSWS04 9102 Pro 2013 d21d85