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Fix error -6000 -77 with the QuickBooks File Doctor

If you're reading this article, it's probably because you're having trouble with opening your QuickBooks data file. We want to get you back up and running as quickly as possible.

This article can help you if:

  • You can't open your company file and are getting one of the following error messages: 6150, 6000 -82, 6000 -305, 6000 -301, 6147, or 6130.
  • You have missing or blank lists for your customers, vendors, or employees.
  • You get an H101, H202, H303, or H505 error (error opening QuickBooks over a network or multi-user setup issues).
  • Your file is severely damaged and will not open, but you can open sample company files (or other files).

Note: For QuickBooks 2014 R5 and later, you may be prompted to run the internal (built-in) version of File Doctor. If so, please use the version of QuickBooks File Doctor contained in this article instead, as it is the most up to date version and has the highest chance of resolving your issue. See the (Built-in) File Doctor for QuickBooks 2014 R5 and later article for more information.

How to use the QuickBooks File Doctor

Preparing to use the QuickBooks File Doctor (Please Read this First!)

  • You must be logged in as the Windows Administrator to run network diagnostics to repair H202 and other multi-user setup problems.

    • Note: If Windows User Account Control (UAC) is turned ON, the tool will be re-launched with elevated administrator privileges.
  • File Doctor only works on .qbw or .qba files. (Learn more about file extensions.)
  • File Repair and Network diagnosis is on by default. If you are running into a network problem (such as H202 or other multi-user setup problems) you will need to run the network only mode.
  • If you are troubleshooting data damage, it is best to move your company file locally (if on a network) especially if your file is rather large in size.
  • Only run File Doctor for data damage relating to missing/blank names of your customers/vendors/employees and these 6000 series errors: 6150, 6000 -82, 6000 -305, 6000 -301, 6147, or 6130.

 

Using the QuickBooks File Doctor

  1. Download the QuickBooks File Doctor

Important: If you already have a version of File Doctor on your computer (you will see a green File Doctor icon on your desktop), you will need to proceed with downloading and installing File Doctor from this article to ensure you have the latest release. It is recommended to uninstall any previous versions of File Doctor before downloading and installing from this article.

  1. Once the download is complete, double-click qbfd.exe and follow the on-screen instructions to install the QuickBooks File Doctor.
  2. Once the File Doctor is finished installing, it will automatically open. Important: For best results, it is recommended to close File Doctor upon first launch, and then re-open it from the icon on your desktop. Close File Doctor if it is open, then double-click on the green File Doctor icon on your desktop. This ensures proper use of the tool.
    • Note: If you do not see it opening, look for a green wrench icon in your Windows taskbar.
  3. Use the drop down list to find your company file (this is based off your last 10 open companies). If you do not see your company file in the list, click the browse button and manually locate it to continue.
  4. Select one of the following options:
    o Both file damage and network connectivity - if you suspect your company file is damaged, or you see a 6xxx error (such as 6150, 6000 -82, 6000 -305, 6000 -301, 6147, or 6130) when you try to open your company file (data file problems).
    o Network connectivity only - If you are using QuickBooks in a multi-user setup and get an H202 (or H303/H505) error when you try to open your company file (network errors).

       

  5. When prompted, enter the Admin password for your company file, and then click Next.
  6. You will then be prompted to choose Server or Workstation. This is important to make sure you pick the right option!
    • If you are running File Doctor from your workstation computer (meaning your QuickBooks file is physically not stored/hosted on your machine), then pick Workstation.
    • If you are running File Doctor from your Server computer (meaning the QuickBooks file is physical stored on this machine), then pick Server. You should also pick Server if you are a standalone customer (meaning you do not have a network and you only use QuickBooks on your one computer).

  7. Choose one of the following options, if prompted to share your company file:
    o Yes - if you are running File Doctor on the computer hosting the company file (only choose this if you are running File Doctor on your server computer or host computer).
    o No - if you are running File Doctor on a computer that is not hosting the company file (aka your Workstation).

Wait until the File Doctor finishes diagnosing. Note: If you are running the data damage + networking option, you will need to wait until the tool finishes. Depending on whether your file is local or on a network, and file size, it could take a while to finish diagnosing and repairing your data file. The network only mode shouldn't take any longer than a minute or two.

 

After QuickBooks File Doctor completes repairs and diagnosis:

  1. Once the tool is finished, close File Doctor.
  2. Regardless of the results screen, try opening your QuickBooks file again to see if the issue is resolved.

 

KB ID# HOW12723
12/4/2016 2:20:21 PM
QYPPRDQBKSWS07 9138 Pro 2017 b29d09