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Get Intuit Sync Manager updates

To keep Intuit Sync Manager current, make sure QuickBooks Automatic Updates are turned on. This will ensure that the Sync Manager is always current and that the Sync Manager Help accurately reflects your product.

Detailed instructions

To enable QuickBooks Automatic Updates (highly recommended):

  1. In QuickBooks, go to the Help menu and click Update QuickBooks.

  2. Make sure Automatic Update is ON.

    If not, go to the Options tab, click Yes by Automatic Update, and then click Save.


To update Intuit Sync Manager now if you haven't been getting automatic updates:

  1. In QuickBooks, go to the Help menu and click Update QuickBooks.

  2. Go to the Update Now tab and click Get Updates.

  3. To install the updates that were just downloaded, do one of the following (you do not need to do all three):

    1. Exit Sync Manager and then restart it:
      1. In the system tray, right-click the Sync Manager and then click Exit Sync Manager.

      Note: Depending on your settings, you may need to select Show hidden icons to find the Sync icon in your System Tray.

      1. As the QuickBooks Admin open the company file enabled for sync go to File>Sync (in QuickBooks 2013 products), then select Show Sync Status or Start Sync Now.

        Note: In QuickBooks 2012 and earlier, go to Online services or Online Solutions, select Manage Services or Manage Solutions to find the Sync menu items.

    2. Wait for a day. If you don't restart the Sync Manager or your computer, the Sync Manager will automatically update itself at some time within the next 8 hours. When this happens, you might see the Sync Manager briefly disappear from your system tray and then reappear.


If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.


KB ID# HOW12663
9/3/2015 12:11:22 PM
QYPPRDQBKSWS08 9125 Pro 2015 e6cbb0