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Move, copy, or rename a synced company file

When you sync a QuickBooks company file, QuickBooks creates or updates a log file that tracks the synced information. If this log file grows too large, QuickBooks might also create a folder of backup log files. The logs allow incremental syncs to happen much more quickly than full uploads.

When you move, copy, or rename a QuickBooks company file, it's important to also move, copy, or rename the log files at the same time. Otherwise, the logs will no longer match the information in the company file. If this happens, the sync for your company file will be disabled, and Sync Manager will prompt you to re-enable sync and re-upload the company file.

Re-uploading a company file will take as long as the initial upload. In addition, if your online service uses 2-way sync (meaning changes you make in QuickBooks go to your online service and vice-versa), you’ll lose changes you’ve made online that haven’t yet been synced to QuickBooks at the time the file is re-uploaded.

To avoid having to re-upload your company file, use the steps in this article when moving, copying, or renaming your synced company file.

Important: When you copy a synced company file, the original file will continue to be synced. Copy the file only if you intend to restore the copy to the original location. You must also be re willing to disable sync while you work on the copy elsewhere. If your online service syncs both ways and you don't disable sync, when you copy the file back it will overwrite any changes that were synced from your online service into QuickBooks. If you intend to sync with a file in a new location, you should move or rename it instead.

Detailed Instructions

To move or copy a synced company file:

  1. If you plan to copy the file, work on the copy, and then restore it to the original location later, disable sync of the original file.
  2. After you move or copy the file, return to the file's original location.
  3. Find the log file for the company file, and move or copy it to the same location where you just moved or copied the company file.
    Note: The log file has the same name as the company file, but with the file extension .tlg. For example, if your company file is named CompanyX.qbw, the log file is named CompanyX.qbw.tlg.
  1. Look in the original location of the company file for a folder named CompanyX_Logs (where CompanyX is the name of your company). If that folder exists, move or copy it to the same location as the company file.
  2. If you've just restored a copy back to its original location (along with its log files), re-enable sync in the Sync Manager.

To rename a synced company file:

  1. After you rename a synced company file, find the log file for the company file.
    Note: The log file has the same name as the company file, but with the file extension .tlg. For example, if your company file was originally named CompanyX.qbw, the log file is named CompanyX.qbw.tlg.
  2. Rename the log file to the same name that you used for the company file. For example, if you renamed the company file to CompanyY.qbw, rename the log file to CompanyY.qbw.tlg.
  3. Look for a folder named CompanyX_Logs (where CompanyX is the original name of your company). If that folder exists, rename it to CompanyY_Logs (where CompanyY is the new name of your company file).

After you move or rename a synced file using the steps above, the Sync Manager will notify you that it can't find the file and give you a chance to locate it. Once you locate the file, sync will continue without having to re-upload the file.

 

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also call us at 800.450.8475 to speak with a technical support agent.

KB ID# HOW12647
8/30/2014 11:15:17 PM
PPRDQSSWS402 9102 Pro 2013 c5e2a4