Resolving this issue could take up to 35 minutes on a computer with the recommended system configuration for QuickBooks. But you can stop at the end of any step and do the next steps later if you want to.

Before you continue: Fixing this error requires you to register your software again. Be sure you have your license number and product number ready. If you purchased QuickBooks on CD, these numbers are located on a sticker with the QuickBooks CD. If you installed a downloaded version of QuickBooks, these numbers are in your confirmation e-mail from Intuit.

Pick the solution that works best for you:

Solution A: Download and run the 3371 Wizard for Windows, which automates many of the solution tasks for you.

1. Click here to open the File Download window.
2. Click the Save button and save the 3371.exe file to your Windows desktop.
3. Double-click the file to start the wizard and follow its instructions.

Solution B: Step through the solution without using the wizard:

• Step 1 of 3: Reset the entitlement data file
  (Time: approximately 5 minutes)

If resetting the entitlement data file does not resolve the issue, proceed with the next step.

• Step 2 of 3:Repair the QuickBooks installation
  (Time: approximately 10 minutes)

Important: You must be logged in as a Windows Administrator to perform this step.

Note: After repairing QuickBooks you must restart your computer. Please make a note of this page address so you can return here easily after the computer restarts.

If repairing the QuickBooks installation does not resolve the issue, proceed with the next step.

• Step 3 of 3: Uninstall and reinstall QuickBooks
  (Time: approximately 20 minutes)

Important: You must be logged in as a Windows Administrator to perform this step.

If this solution does not resolve the error, please review other available QuickBooks support options for additional guidance.